Frequently Asked Questions
Everything you need to know about your urapra beauty journey.
Are urapra products cruelty-free and vegan?
Yes, all urapra products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to most major countries. International shipping rates and delivery times vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.